Remote Membership & Customer Service Phone Representative
Fully Remote - US
Remote Membership & Customer Service Phone Representative
Part Time • Fully Remote - US
About the Role
SweatHouz (Infrared Sauna + Cold Plunge Studio) is looking for a friendly, reliable phone representative to support our San Mateo and Daly City locations. You'll be the first voice new and existing members hear — helping with membership questions, booking sessions, and following up on leads — all from home.
What You'll Do
SweatHouz (Infrared Sauna + Cold Plunge Studio) is looking for a friendly, reliable phone representative to support our San Mateo and Daly City locations. You'll be the first voice new and existing members hear — helping with membership questions, booking sessions, and following up on leads — all from home.
What You'll Do
- Answer inbound calls: membership questions, pricing, hours, session booking.
- Make outbound calls: follow up on leads, confirm bookings, check in on renewals.
- Manage SMS/text inquiries with the same level of care as phone calls.
- Log every call and update our CRM / booking system accurately.
- Escalate anything you can't resolve to the studio manager.
Schedule
- 25–30 hours/week, flexible — mix of weekday and some weekend/evening coverage.
- Specific shifts finalized with the studio managers.
What We're Looking For
- Excellent phone manner — warm, clear, patient.
- Comfortable with basic CRM/scheduling software (we'll train you on ours).
- Reliable high-speed internet and a quiet home workspace.
- Prior customer service, sales, or front-desk experience a plus (fitness/wellness a bonus, not required).
- Self-starter who can work independently with light supervision.
Pay & Logistics
- $17–$22/hour depending on experience.
- Remote — provide your own computer/headset.
- Paid training on our systems and scripts.
This is a remote position.
Compensation: $17.00 - $22.00 per hour
SweatHouz (SWTHZ) is the world's fastest-growing recovery franchise, dedicated to revolutionizing wellness through innovative contrast therapy. Our mission is to enhance global health by offering premium private suite experiences that combine the benefits of infrared sauna and cold plunge. At SweatHouz, we're at the forefront of wellness technology, committed to accelerating the adoption of these transformative therapies and providing our clients with unparalleled recovery experiences. Join us as we lead the way in redefining personal wellness and recovery.
Diversity, Equity and Inclusion
Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.
Acknowledgement *
Acknowledgement *
I understand that I am applying for a position with an employer that is an independently owned and operated SweatHouz® franchisee, not the franchisor, SWTHZ Franchisor, LLC or any of its affiliates. With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. SWTHZ franchisor will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not SWTHZ franchisor, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
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